Privacy policy

Last updated: 24/01/2026

AutiPocket respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it and your rights.

Who we are

AutiPocket is a wellbeing and support app designed to support autistic people and people who experience anxiety or overwhelm.

For data protection purposes, AutiPocket is the “data controller” of your personal data.

What data we collect

We only collect data that is necessary to provide and improve the app.

Information you provide:

  • Username
  • Email address
  • Date of birth
  • Password (stored securely and encrypted)
  • Information you choose to share in chats or within the app

Information collected automatically:

  • App usage data (e.g., which features are used)
  • Device and technical information (e.g., operating system, app version)
  • Log and error data to keep the app running safely

Why we collect your data

We use your data to:

  • Create and manage your account
  • Provide access to appropriate app features based on age
  • Deliver wellbeing content, games and videos
  • Provide helper support (where applicable)
  • Maintain safety and safeguarding
  • Improve the app and user experience
  • Communicate important updates or service messages

We do not use your data for advertising or sell it to third parties.

Helper chats and confidentiality

If you use the helper chat features:

  • Conversations are treated as confidential
  • Chat data is used only to support you and ensure safety
  • Conversations may be reviewed internally for training, quality, or safeguarding purposes
  • Conversations will be stored for 6 months from initiating a chat

We will never share helper chat content with:

  • Employers
  • Sponsors
  • Family members
  • Other users

Unless:

  • You give explicit consent
  • There is a serious safeguarding concern where disclosure is legally required

Safeguarding and legal obligations

In rare situations, we may need to use or share data to:

  • Protect you or others from serious harm
  • Comply with legal obligations
  • Respond to lawful requests from authorities

We aim to do this carefully, proportionately, and with your wellbeing in mind.

Age-related data

We collect date of birth to:

  • Ensure age-appropriate access to features
  • Restrict certain features (such as helper chat and community features) to users aged 18 and over

We do not knowingly collect unnecessary data from children.

Payments and purchase

If you make in-app purchases:

  • Payments are processed securely by third-party providers (e.g., app stores)
  • AutiPocket does not store full payment card details

Payment providers have their own privacy policies which apply to payment data.

Data sharing

We may share limited data with trusted service providers who help us operate the app, such as hosting or analytics providers.

These providers:

  • Only process data on our instructions
  • Are required to keep your data secure
  • Are not allowed to use your data for their own purposes

Data storage and security

We take data security seriously and use:

  • Encryption
  • Secure server
  • Access controls

No system is completely risk-free, but we take reasonable steps to protect your information.

How long we keep your data

We keep your data:

  • For as long as your account is active
  • Or as required to meet legal or safeguarding obligations

You can request deletion of your account at any time (see section 11)

Your rights

Under UK data protection law, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent where applicable

To exercise these rights, contact Rosie@autipocket.com

Cookies and tracking

AutiPocket may use limited analytics tools to understand how the app is used. These are used to improve functionality.

Changes to this policy

We may update this privacy policy from time to time.

If changes are significant, we will:

  • Update the policy on our website
  • Notify users within the app where appropriate

Use of AutiPocket via an Employee Assistance Programme

Some users may have access to AutiPocket through an Employee Assistance Programme (EAP).

Employee confidentiality:

  • Employers to not have access to individual employee accounts
  • Employers do not see helper chats, messages, or personal content
  • Employers do not receive identifiable information about how individual employees use AutiPocket

Your employer cannot see who has used the app, what you have discussed, or any personal or health related information

Reporting to employers
Where AutiPocket provides reports to employers, these are aggregated, anonymised and non-identifiable. This includes using techniques such as brackets of user uptake to remove the ability to identify. Reports may include overall usage levels, types of support accessed (in broad categories) and general wellbeing trends.

Reports will never include names, email addresses, chat content or individual behaviour or disclosures.

AutiPocket acts as the data controller for employee data within the app. Employers are not data controllers for employee use of AutiPocket. Employers cannot request access to personal user data.

Safeguarding exceptions
As outlined elsewhere in this policy, information may only be shared outside AutiPocket where required to protect life or comply with the law.

Contact us

If you have any questions or concerns about your data or this policy, please contact Rosie@autipocket.com